Return Policy

Refund Policy, Cancellation Policy and Damages and Issues 

Refund Policy, Damages and Issues: 

At Katcher Patch Embroidery, we take pride in the quality of our products and strive to ensure that every item is made to your exact specifications. As such, we do not offer refunds or exchanges for any reason other than a substantial defect in the product. If you receive a product that is substantially defective, please contact us within 3 days of receiving your order and we will be happy to assist you in resolving the issue. 

To be eligible for a refund, the defective product must meet the following criteria: 

-The product must be substantially defective and not meet the agreed upon specifications 

-The defect must be a result of an error on our part in the customization or production process. 

Please note that we reserve the right to request proof of the defend before issuing a refund or replacement. 

If your product is substantially defective, please contact us at katcherpatchembroidery@gmail.com with a detailed description of the defect and any photos that can help us understand the issue. We will review your request and get back to you as soon as possible with a resolution. 

We appreciate your understanding that we cannot offer refunds or exchanges for any other reason including incorrect sizing or design preferences. It is the customer’s responsibility to carefully review all customization options and sizing charts before placing an order. 

If you have any questions or concerns, please reach out to katcherpatchembroidery@gmail.com 

Cancellation Policy: 

If you need to cancel your order, you must do so within 24 hours of placing your order. After this time period, we cannot guarantee that we will be able to cancel your order, as it may already have gone into production. To cancel your order, please contact us at katcherpatchembroidery@gmail.com with your order number and a request to cancel.